Privacy Policy
Effective Date: 11/26/2024
Prado’s Plumbing, Air and Heating (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://pradosplumbinghvac.com/, engage with our services, or participate in our text messaging programs.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Address
- Email Address
- Phone Number
- Payment Information (for billing purposes)
b. Non-Personal Information
- Browser type
- IP address
- Device information
- Cookies and usage data (to improve website performance)
2. How We Use Your Information
We use your information to:
- Provide and manage our plumbing, heating, and air repair services.
- Respond to inquiries or schedule appointments.
- Process payments and send invoices.
- Improve our website and customer service experience.
- Send promotional offers or updates (with your consent).
- Provide text messaging services to keep you informed about appointments, updates, or promotional offers.
3. Text Messaging Compliance
We comply with applicable laws and guidelines regarding text messaging. The following terms apply to our text messaging services:
a. Opt-In Information
- By providing your mobile phone number and opting into text messages, you consent to receive text messages from us related to our services, updates, or promotions.
- Texting opt-in information is not shared with any third parties. Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes.
- Exclusion Clause: Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
b. Opt-Out
- You can opt out of receiving text messages at any time by texting STOP to 707 591-5042 Upon receiving your request, we will send a confirmation message and remove you from our text messaging list.
c. Help and Support
- If you need assistance or have questions about our text messaging service, you can text HELP to 707 591-5042. Alternatively, contact us at support at pradosplumbinghvac.com.
d. Message Frequency
- Message frequency varies depending on your interactions with us. You may receive messages related to service updates, appointment reminders, or promotional offers.
e. Message and Data Rates
- Standard message and data rates may apply to text messages sent or received. Please check with your mobile service provider for details about your plan and any associated charges.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
- With service providers and partners who assist us in delivering services (e.g., payment processors, scheduling software).
- To comply with legal obligations or enforce our terms of service.
- In case of a business transfer, such as a merger or sale of assets.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website usage. Cookies may collect information such as:
- User preferences
- Pages visited
- Time spent on the site
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
a. California Residents
Under the California Consumer Privacy Act (CCPA), California residents may have the following rights:
- The right to know what personal information we collect, use, and share.
- The right to request deletion of personal information.
- The right to opt out of the sale of personal information (though we do not sell your information).
To exercise these rights, please contact us at 707 591-5042.
b. General Rights
All users have the right to:
- Request access to their personal information.
- Correct or update inaccurate information.
- Withdraw consent for marketing communications.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Prado’s Plumbing, Air and Heating
4225 Synder Lane, Santa Rosa, CA 95404
Phone: 707 591-5042
Email: support at pradosplumbinghvac.com